Frequently Asked Questions at api99

api99 requires a valid government-issued photo ID — typically a KTP (Indonesian national identity card) or passport — along with a recent utility bill or bank statement dated within the last three months as proof of address. A selfie holding your ID may also be requested. KYC verification is mandatory before your first withdrawal can be processed and usually completes within 24 hours.

On the api99 Login page, click "Forgot Password" and enter the email address linked to your account. You will receive a secure password-reset link valid for 30 minutes. If the email does not arrive within five minutes, check your spam folder. If you still cannot access your account, contact our 24/7 Live Chat support and an agent will verify your identity and assist you directly.

No. api99 strictly enforces a one-account-per-player policy. Duplicate accounts are detected during KYC verification and will result in the closure of all associated accounts and the forfeiture of any bonus funds. If you previously held an account and need to reopen access, please contact our support team rather than registering a second time.

You can request a temporary time-out (24 hours to 30 days) or a permanent account closure via Account Settings → Responsible Gaming, or by contacting our 24/7 Live Chat team. Self-exclusion options of 6 months, 1 year, 3 years, or permanent are also available. All pending withdrawal balances are settled to your registered bank account before closure is finalised.

Log in to api99 and navigate to the Deposit section. Select BCA as your payment method and choose your preferred transfer channel — mobile banking, internet banking, or ATM. The system will display a unique virtual account number for your transaction. Transfer your desired amount in IDR, then confirm the deposit within the api99 dashboard. BCA deposits are typically credited within 1–5 minutes during banking hours.

BRI bank transfers to api99 are usually processed within 1–10 minutes when made during standard banking hours (08:00–21:00 WIB). Transfers initiated outside these hours — or during peak periods around national holidays such as Idul Fitri — may take up to 30 minutes. If your deposit has not been credited after 30 minutes, use the "Confirm Deposit" function in your account dashboard or contact Live Chat with your transfer receipt.

The minimum deposit on api99 is Rp 25.000 for most local bank transfer methods including BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, and Bank Permata. For e-wallets — OVO, DANA, GoPay, ShopeePay, and LinkAja — the minimum is Rp 10.000. There is no maximum deposit limit, though very large transfers may require additional verification for security purposes.

The minimum withdrawal to a Mandiri bank account from api99 is Rp 50.000. Withdrawals to BNI, BCA, BRI, and other major Indonesian banks share the same Rp 50.000 minimum. There are no withdrawal fees charged by api99; however, your bank may apply its own inter-bank transfer fee. Withdrawals are typically processed within 15 minutes to 3 hours after approval, subject to KYC verification being complete.

Yes. api99 accepts deposits and withdrawals via OVO, DANA, GoPay, ShopeePay, and LinkAja. E-wallet transactions are among the fastest available — deposits typically credit within 30 seconds to 2 minutes. Ensure that the e-wallet account is registered under the same name as your api99 account; mismatched names will cause the transaction to be declined for security reasons.

api99 does not charge any platform-side fees for deposits or withdrawals. The full amount you transfer arrives in your gaming wallet, and the full amount you withdraw is sent to your bank or e-wallet. Some Indonesian banks and e-wallet providers may charge a small inter-bank transfer fee on their end — please check your bank's fee schedule. api99 has no control over third-party banking fees.

api99 offers a welcome bonus to newly registered and verified players on their first deposit. The specific bonus percentage and maximum bonus amount are displayed on the Promotions page and may change periodically. To claim the welcome bonus, opt in during the deposit process — bonuses cannot be applied retroactively. All welcome bonus offers are subject to wagering requirements before withdrawal is permitted.

A wagering requirement (also called a rollover or turnover requirement) specifies how many times you must bet the bonus amount before it can be converted to withdrawable cash. For example, a Rp 100.000 bonus with a 10x wagering requirement means you must place a total of Rp 1.000.000 in qualifying bets. Not all game types contribute equally — slots typically count 100%, while live casino games and sportsbook bets may count at a lower rate. Full terms are listed on each promotion's detail page.

Yes. api99 runs ongoing promotions for existing members including weekly cashback on net losses, reload deposit bonuses, and special event promotions tied to major sporting fixtures such as the FIFA World Cup, UEFA Champions League finals, and BRI Liga 1 season milestones. Seasonal promotions are also offered during Ramadhan, Idul Fitri, and Indonesian Independence Day. Check the Promotions page after logging in for the latest active offers.

api99 operates a tiered VIP loyalty programme that rewards consistent play across all product categories. Members accumulate loyalty points through real-money wagers on slots, sportsbook, live casino, and togel. Higher tiers unlock benefits including increased withdrawal limits, personalised account managers, priority customer support, exclusive deposit bonuses, and invitations to special events. VIP tier status is reviewed monthly based on activity and points balance.